We are in the age of experience

We Are In The Age Of Experience…More precisely, we are moving into an “experience economy” where customers value the experience of using a product or service, not just the product or service itself.

Thus, its advisable for companies to reinterpret their business as a service and sell the total “experience” to their customers. A design-centered approach to innovation facilitates this process.”

Service Design Thinking upsets the complacency that keeps things rutted, inefficient or not as good as they could be.

Service Design Offerings

Research, Strategy, Iteration & Teamwork

We learn the ins and outs of your brand, and we research and identify the different customers you may have—revealing new and unseen opportunities. Since the world is not static, and everything can change at the drop of a hat. We work iteratively to account for unexpected changes, new technologies, and new findings.

  • Design
  • Managing Innovation Process
  • User & Service Mapping
  • Design Education
  • Facilitation
  • Workshops